Secrets of Service Level Management

Secrets of Service Level Management

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An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of Secrets of Service Level Management (SLM) into practice. This publication illustrates how service level management interacts with the ITIL service lifecycle and includes real-life examples and experiences.With a practical focus and real-life examples, this book turns the theory of Secrets of Service Level Management (SLM) into practice.


Title:Secrets of Service Level Management
Author: Ami Nahari, Stationery Office, Craig J. LaCava
Publisher: - 2013-08-27
ISBN-13:

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